Thinking of holding an event at Silverado Resort in Napa Valley and would like to know what others' experience has been? The following are unsolicited letters and remarks we have received which we want to share with you.
April 28, 2008
"Dear Philip - I wanted to take this opportunity to extend to you and the entire Silverado Staff, our sincere thanks for the excellent service during our stay this April. The dinner and accommodations were of a five-star rating. It certainly was the highlight of our business trip."
John Koster Harrah's/Harvey's Lake Tahoe
April 16, 2008
"Dear Craig - We both want to thank you and your staff for your service during our stay. We truly appreciate all you do. The rooms were great as well as the amenities! Thank you, Thank you! We look forward to bringing our program back! Our best."
Sue Gordon and Denise Holsapple The Governance Institute
April 15, 2008
"I always have back ache at home but not at room 235 at Silverado. Could you please help me find a bed like this to purchase for my home?"
Craig Kraffert
April 14, 2008
"Hello everyone - I just wanted to say "thank you" to all of you for making our convention the best ever. I received so many positive comments about the food, wait staff, the rooms and best of all the closing banquet. Working with each of you has been an absolute pleasure. I hope to see you again if I ever get back for a visit. Kindest regards."
Dorothy Reddy New York State PHCC
April 7, 2008
"Dear Mary and Mike - Thank you for all your help in making our meetings of March 28 - 29 a great success. As usual, we had excellent feedback from our guests about the facilities, the accommodations and the quality of service provided by your staff. I look forward to wroking with you again soon as we begin planning details for our April 2009 event."
Tova Rabinowitz Medical Insurance Exchange of California (MIEC)
April 7, 2008
"To the Chefs..the food here was amazing to say the least! Steak was on point and shrimp pasta was great!! The Royal Oak has the "WOW" factor! Our server was so nice and helpful. Thank you, Thank you!"
Eric S. Nelson San Diego, CA
April 3, 2008
"Dear Mr. Candland - Our association recently had our annual spring meeting at your resort. There were approximately 147 people attending. I was responsible for this meeting, and everyone at Silverado made my job easy. I heard numerous compliments about the facility and, more importantly, about the kindness and wonderful attitude of all the Silverado people involved. All of the people attending this meeting make their living by evaluating how other businesses are run. I can tell you by my observation as well as by the glowing comments I received, Silverado came across as professional and extremely competent. You have a great group of people for which I am sure you are very proud. Again, I just want to thank your fine staff for all the hard work and attention they provided us during our meeting. They made it look so easy, but I am sure it was not."
Gerald Leach, President and CEO Old Republic Surety Company
January 21, 2008
"Thank you for welcoming us and treating us like family during our recent visit. We all felt so good being with you and your wonderful team. You continue to set the pace for creating a memorable experience. Walking into the dinner at Markham will be with us for a long time...Despite the soggy weather conditions, the resort looks great, and it was important for us to see how nice your rooms are. We hope to have a record year with you and ask you to let us know how we can best support you every day."
Hinton & Grusich
December 10, 2007
"I want to thank each of you for a wonderful weekend - I have heard nothing but great things about everyone's experience at Silverado! Thank you for your help and making it a great weekend!"
Trace Nichols Aramark Uniform Services
November 20, 2007
"I just wanted to send a quick note to thank you all for helping BFI have yet another very successful event. Every detail was taken care of with the utmost professionalism. I appreciate everything you have done to make the weekend extra special for all our guests. Thank you again - everyone had a tremendous time and it made for a weekend that they all will talk about for quite some time!"
Liza Lummis BFI Business Finance
November 7, 2007
"Our reunion went perfectly! Everyone wants to return to Silverado for our next one. The house staff is friendly and efficient, helping clean up after all our parties. Catering organized our banquet perfectly and the head waiter and her staff were very efficient and friendly." Mike Hoey UCSF UCSF Dental
Reunion
November 5, 2007
"We had a fundraising golf tournament at Silverado Resort on October 20, 2007. It was great - the staff was helpful, friendly and went the extra mile. Just thought you should hear some compliments."
Cordelia Viet-Carey
November 4, 2007
"I, on behalf of the senior management team at Anheuser Busch, wanted to pass on our sincere thanks for a great weekend. The service was excellent and the staff very courteous and attentive. The rooms were in great shape as well. Being a long time resident of Napa and being to your restaurant, lounge and special events at Silverado for many years, I have always known Silverado as a first class resort, and my recent visit only confirmed that. Again – Thank you!"
William J. Bennett P.E. Resident Engineer Anheuser Busch Inc.
October 19, 2007
RE: IIC Conference & General Meeting
"The IIC Conference and General Meeting was a successful event! Our members and guests thoroughly enjoyed the facilities, excellent service and beautiful surroundings of the Silverado Resort and
Napa
Valley . On behalf of the Conference 2007 Committee and Board of Directors, I am writing to extend thanks and appreciation to you and your team at the hotel.
We were very pleased with the professional & experienced level of service and appreciated the attentiveness and responsiveness of staff throughout the resort.
Please accept my sincere thanks for all of your assistance in coordinating details and managing the event.
All efforts resulted in a well executed and smoothly run event!"
Jan Fralick Account Executive The Insolvency Institute of Canada
