Thinking of holding an event at Silverado Resort in Napa Valley and would like to know what others' experience has been? The following are unsolicited letters and remarks we have received which we wish to share with you.
October 7, 2008
"I write in praise of the wonderful Keith in your Media Services Department. I presented a program for a group of lawyers meeting at Silverado, and the program would have been impossible without Keith's help. He was extraordinary in his expertise, resourcefulness, desire to help, graciousness and good humor. I can't say enough about how much he contributed to the stay of 30 of your guests. Please do Silverado a long-term favor and reward this remarkable young man!"
Terry Diggs, Professor
UC-Hastings College of Law
October 2, 2008
"Mr. Candland - I am writing to tell you what an EXCELLENT staff you have at the Silverado Resort. We just returned from a 3 day meeting at your resort and it couldn't have been better. The catering staff was most attentive and accommodating. The food and presentation was outstanding. Thank you for everything. We would definitely come back to your location for a meeting and would also highly recommend others do so also."
Sue Papi
Aramark Correctional Services, LLC
September 22, 2008
"Dear Craig and Kaya - In a word...we had an awesome time at the Silverado. Great weather, gerat wine, great fun...our folks enjoyed the location, housing, people, food and golf. Several of the trip veterans commented that Silverado had moved to the top of their list...we gather periodically and they all rate their three favorite trips. Thanks again to both of you."
Jim Turner
September 16, 2008
"It was an outstanding meeting with great attendance, a robust scientific program and time to enjoy the amenities at the resort and many activities in the Valley itself. The resort and its staff were special. A great time was had by all! Many thanks."
R. Stoney
Western Vascular Society
August 29, 2008
"We concluded our busy first day in the Napa Valley with a short drive to our lodging for the evening, the Silverado Resort and Spa in Napa. Like several other Napa Valley accommodations, the Silverado is steeped in luxury and offers a feast for the senses. Located adjacent to two 18-hole golf courses, the Silverado is really a series of individual cottage suites which are reached by winding walkways through and alongside picturesque, colorful gardens, golf fairways, courtyards and ponds. Silverado was the perfect complement to our day on the Napa Valley Wine Train and another great example of the spirit of Napa Valley."
quickmoneynow.com blog
August 29, 2008
"Cata and Kaya - I wanted to thank you both for everything you did to help make our stay comfortable and our meeting a success. From the moment we arrived at the resort, everyone was very impressed. The rooms were absolutely amazing and my colleagues could not stop talking about them. The meeting space was perfect and your staff was incredible. Our catered breakfast and lunches were also a big hit. Most of my colleagues stated this was the best food they have ever had at a sales meeting. Both our CEO and sales Manager were very impressed and have decided to make the Silverado Resort the venue for next year. Thank you again for helping to make our meeting a success."
Lisa Mason
Ziehm Imaging, Inc.
August 16, 2008
"To the management - I just wanted to write to say how much we really enjoyed our stay at your resort. Everything was perfect...the room, the comfortable bed, (our daughter loved the balcony), the breakfast and the service. Everyone was very kind and very customer oriented. Thank you."
Mike, Melissa and Lauren Wong
July 24, 2008
"Craig - Thank you for a lovely time at your beautiful resort at Silverado. Everything was just perfect from check-in to check-out. Our dinner with you was fabulous, especially the wine that I went "ga-ga" over. Thank you for taking so much of your valuable time to spend with all of us. I just know that the ABA Board of Governors is going to enjoy their stay next June just as much as we did while we were there this past week. Julie did a great job as well showing us around the Valley. She is so very knowledgeable. We look forward to finalizing our plans for the "big dinner" in a few days. Thank you again."
Jan Wells
July 8, 2008
"Dear Kimberlie - I want to thank you for your wonderful service, you made the process so easy. We really appreciated the surprise room service. It was a pleasure working with you and we will highly recommend your resort to friends."
Rene Viergever
July 7, 2008
"Dear Craig - I want to thank you for all your wonderful support in making our offsite a very enjoyable event. Everything was right on schedule - the food and service was excellent. The Northrop Grumman team was very pleased. We will certainly keep you in mind for future events."
Linda Black
Northrop Grumman, ESL
June 18, 2008
"Dear Mitch - I've been to tennis clinics all over the world. This was the best I've been to because of you."
Rebecca Aherne
June 17, 2008
"Dear Robert - I wanted to write you and express my thanks for all of the hard work put in by the technical staff at Silverado. I worked primarily with Doug Neville in your A/V department and he did a fantastic job - he was very helpful and responsive at all times. When we were having problems, Doug was able to provide a workaround which saved the day for our computer room. I had several of the partners compliment us on how smoothly everything ran from the technology side and I wanted to pass that along to you. Some of this stuff is "little details" but knowing that the details will be covered really keeps everyone calm and contributes to the success of the meeting. A last word on the general staff of the resort; everyone was very pleasant and helpful and really made my stay enjoyable, both during my working hours and when I was relaxing."
John Lieberman
Robert - Your tech guys ROCK! And I echo John's sentiments on how friendly everyone is at the resort. It is the very reason that we will return to Silverado for the next several years for our Summer Associate Conference. THANK YOU!!!"
Dena Voecks
June 15, 2008
"Dear all - As co-president of the International Neuro-Opthalmology Society (INOS), I wanted to thank you for a spectacular meeting experience. The meeting was virtually perfect, thanks in large part to the beautiful venue, marvelous staff, superb amenities and spectacular food. In the 35+ years that I have both organized and attended meetings throughout the world, I have never had a better experience. My congratulations to the three of you and to your staff. You can be certain that I will be singing your praises far and wide. Thanks again for everything!"
Neil R. Miller, M.D. FACS
Co-President, INOS 2008
June 8, 2008
"Dear Chef Pahk - We want to thank you for all you did last Sunday to make our event beautiful and flawless. It was marked by a knowledgeable, flexible and considerate staff who went out of their way to satisfy our every request when possible and took care of every detail so that we could have a worry-free event. Please accept our deepest thanks to you and them."
Jack and Leatrice Burstein
June 2008
"Dear Craig - On behalf of Sutter Health, I want to thank you for providing exceptional service to help make sure we had a successful Leadership Symposium. We will be back in October of 2008. Again, thank you."
Donna Leon, CMP
Sutter Health
May 15, 2008
"Dear Craig - As I mentioned on Wednesday May 7th, my attendees were completely overwhelmed with the property. It's physical splendor, the attentiveness of the entire staff and the weather were all contributors to what many of my member called "one of our best ever!" I cannot say enough great things about the entire banquet staff who made our closing event at the Markham Winery one of - if not THE - most memorable closing banquets we have experienced!"
Walt Bishop
Vice President - Equipment Council
The Society of the Plastics Industry
May 14, 2008
"Dear Chef Peter Pahk - On behalf of the Napa Sustainable Winegrowing Group, I wanted to thank you for your continued support over the past few years. Your generous support has been invaluable to us and allowed the group to raise the needed funds for a successful outreach program to local grape growers and the community at large. Thank you Chef, for all your help!"
Astrid C. Bock-Foster
NSWG Program Director
May 08, 2008
"Dear Mary - I can't tell you how many compliments I've received for the success of our meeting at your glorious location. The rooms were incredible, the beds were VERY comfy, everything was clean and well kept. Just lovely. The rooms coordinator was a trooper in dealing with all of our last minute changes. We managed to receive an accurate guest list at the end and everyone had a room. The meeting room facilities and support were perfect. Not a glitch in the works. None. Amazing. Any one off requests that I made to the banquet office were graciously received and immediately addressed. Also the A/V department was incredible and handled last minute requests in stride. The food was delicious and the presentation was thoughtful. Such a creative way to display the various foods; loved having wines paired with the offerings. Great planning there. The golfing, cooking and hiking lessons were enjoyed by all. All in all, from the direct feedback I've received, the meeting was a huge success. People truly enjoyed themselves and felt they were treated to something incredibly special. You and your staff helped make that possible. A huge thank you."
Christina Ferigno
MAP
certainly was the highlight of our business trip."
John Koster
Harrah's/Harvey's Lake Tahoe
April 16, 2008
"Dear Craig - We both want to thank you and your staff for your service during our stay. We truly appreciate all you do. The rooms were great as well as the amenities! Thank you, Thank you! We look forward to bringing our program back! Our best."
Sue Gordon and Denise Holsapple
The Governance Institute
April 15, 2008
"I always have back ache at home but not at room 235 at Silverado. Could you please help me find a bed like this to purchase for my home?"
Craig Kraffert
April 14, 2008
"Hello everyone - I just wanted to say "thank you" to all of you for making our convention the best ever. I received so many positive comments about the food, wait staff, the rooms and best of all the closing banquet. Working with each of you has been an absolute pleasure. I hope to see you again if I ever get back for a visit. Kindest regards."
Dorothy Reddy
New York State PHCC
April 7, 2008
"Dear Mary and Mike - Thank you for all your help in making our meetings of March 28 - 29 a great success. As usual, we had excellent feedback from our guests about the facilities, the accommodations and the quality of service provided by your staff. I look forward to working with you again soon as we begin planning details for our April 2009 event."
Tova Rabinowitz
Medical Insurance Exchange of California (MIEC)
April 7, 2008
"To the Chefs..the food here was amazing to say the least! Steak was on point and shrimp pasta was great!! The Royal Oak has the "WOW" factor! Our server was so nice and helpful. Thank you, Thank you!"
Eric S. Nelson
San Diego, CA
April 3, 2008
"Dear Mr. Candland - Our association recently had our annual spring meeting at your resort. There were approximately 147 people attending. I was responsible for this meeting, and everyone at Silverado made my job easy. I heard numerous compliments about the facility and, more importantly, about the kindness and wonderful attitude of all the Silverado people involved. All of the people attending this meeting make their living by evaluating how other businesses are run. I can tell you by my observation as well as by the glowing comments I received, Silverado came across as professional and extremely competent. You have a great group of people for which I am sure you are very proud. Again, I just want to thank your fine staff for all the hard work and attention they provided us during our meeting. They made it look so easy, but I am sure it was not."
Gerald Leach, President and CEO Old Republic Surety Company
January 21, 2008
"Thank you for welcoming us and treating us like family during our recent visit. We all felt so good being with you and your wonderful team. You continue to set the pace for creating a memorable experience. Walking into the dinner at Markham will be with us for a long time...Despite the soggy weather conditions, the resort looks great, and it was important for us to see how nice your rooms are. We hope to have a record year with you and ask you to let us know how we can best support you every day."
Hinton & Grusich
December 10, 2007
"I want to thank each of you for a wonderful weekend - I have heard nothing but great things about everyone's experience at Silverado! Thank you for your help and making it a great weekend!"
Trace Nichols
Aramark Uniform Services
November 20, 2007
"I just wanted to send a quick note to thank you all for helping BFI have yet another very successful event. Every detail was taken care of with the utmost professionalism. I appreciate everything you have done to make the weekend extra special for all our guests. Thank you again - everyone had a tremendous time and it made for a weekend that they all will talk about for quite some time!"
Liza Lummis BFI Business Finance
November 7, 2007
"Our reunion went perfectly! Everyone wants to return to Silverado for our next one. The house staff is friendly and efficient, helping clean up after all our parties.
Catering organized our banquet perfectly and the head waiter and her staff were very efficient and friendly."
Mike Hoey
UCSF
UCSF Dental
Reunion
November 5, 2007
"We had a fundraising golf tournament at Silverado Resort on October 20, 2007. It was great - the staff was helpful, friendly and went the extra mile. Just thought you should hear some compliments."
Cordelia Viet-Carey
November 4, 2007
"I, on behalf of the senior management team at Anheuser Busch, wanted to pass on our sincere thanks for a great weekend. The service was excellent and the staff very courteous and attentive. The rooms were in great shape as well. Being a long time resident of Napa and being to your restaurant, lounge and special events at Silverado for many years, I have always known Silverado as a first class resort, and my recent visit only confirmed that. Again – Thank you!"
William J. Bennett P.E. Resident Engineer Anheuser Busch Inc.
October 19, 2007
RE: IIC Conference & General Meeting
"The IIC Conference and General Meeting was a successful event! Our members and guests thoroughly enjoyed the facilities, excellent service and beautiful surroundings of the Silverado Resort and
Napa
Valley .
On behalf of the Conference 2007 Committee and Board of Directors, I am writing to extend thanks and appreciation to you and your team at the hotel.
We were very pleased with the professional & experienced level of service and appreciated the attentiveness and responsiveness of staff throughout the resort.
Please accept my sincere thanks for all of your assistance in coordinating details and managing the event.
All efforts resulted in a well executed and smoothly run event!"
Jan Fralick Account Executive The Insolvency Institute of Canada
