Frequently Asked Questions
Napa Valley Spa Packages
Getting the most of your spa experience means knowing a few basic principles and practices. Our guide on how-to-spa will help enlighten and prepare you for a deeply soothing experience
Frequently asked questions for the ideal Napa Valley Spa experience
What Time Can I Come To The Spa?
Our daily hours of operation at our Napa Valley spa are 6:00 a.m. to 8:00 p.m. Spa treatments are available from 7:30 a.m. to 8:00 p.m. and Salon services are available from 8:00 a.m. to 6:00 p.m.
When Should I Make My Spa Reservation?
Please call as far in advance as possible to ensure availability of your requested services.
How Early Should I Arrive For My Spa Appointment?
We suggest arriving 30 minutes prior to your first treatment. Allowing yourself time to check-in, change, and familiarize yourself with our spa in Napa Valley.
What Do I Need To Bring To The Spa?
Yourself. The Spa at Silverado provides you with a robe and sandals. In addition we also provide all the amenities for your hair and body care needs.
What Not To Bring To The Spa
In order for everyone to enjoy the Spa, we ask you please don’t bring any electronic devices. For example: Pager, Cell phone or Laptop. We are also an Alcohol and Smoke free environment.
What should I wear for my treatment?
Many guests prefer to be unclothed during bodywork and are always covered with a sheet/blanket . It is always your choice to undress to your individual comfort level. Your therapist will undrape one area of your body at a time to work on and cover that area before moving on to the next. Our therapists all adhere to the highest standard of ethical and professional behavior.
How do I make a request for a particular provider?
You may request a therapist based on gender, style of massage or specifically by name. All of our therapists are highly skilled , and each one brings unique qualities to the body work they perform. Male therapists are naturally stronger and are sometimes preferred for deep tissue work, however both female and male therapists are capable of light soft touch and deep work. Both male and female therapists will leave you feeling better than when you arrived.
What If I Am Running Late?
Arriving late will limit the time of your Spa service, thus lessening its effectiveness and your pleasure. Your Napa Valley body treatment will end at the scheduled time to accommodate the next guests scheduled appointment.
What If I Can’t Make My Spa Service?
If you need to cancel your appointment, please notify the Spa at least 4 hours prior to your first appointment. Failing to do so will result in a 50% service charge. A “No Show” is charged at full rate.
What Else Can I Do At The Spa?
The Spa facilities include a private men’s and women’s steam, sauna and whirlpool, 25 meter heated lap pool, and full fitness center with cardio equipment and free weights. Ask a Spa coordinator to share our fitness class schedule with you.
What Is The Tipping Policy?
For your convenience, there is a 20% service charge added to all services. The service charge is designated for the service providers and support staff. Additional gratuity is appreciated and accepted for exceptional service.
How Do I Bring The Spa Experience Home With Me?
Stop by the Spa Boutique to purchase your favorite Spa products used in our treatments. The Spa in Napa Valley also offers gift certificates, ideal for any occasion.