I send my heartfelt thanks for all that you and your staff did, for our small but very high exposure group, to make our event a great success. Your team really went above and beyond to make sure all of our requests (some crazy at times, I know) were met. What a wonderful team you have! Please pass along my thanks and appreciation to everyone.
On behalf of the Microsoft team I want to thank you for the service the Silverado team provided while we are on site last week. The logistics your team managed, the support they gave us and the positive attitude we experienced were of a very high caliber. We all noticed how flawlessly the details on the grounds were managed. We are so appreciative of your staff we wanted to say thanks. Our event was a huge success which you and your team were a big part of.
We bring ~70 executive MBA students to the resort every year for a few days to complete a Leadership Communications course. They have lectures, presentations, and small group breakouts during the day and evening events.
Let me start by saying that our experiences hosting this academic program there have been spectacular. The service is unparalleled and I simply cannot speak highly enough about the managers and staff. They are so accommodating and supportive even when we have last minute changes or unexpected requests. The setting is gorgeous and really allows the students to focus on the academics at hand in a relaxed setting.
- C Brown
My laptop crashed the first day I arrived. Izzy and Mike were very helpful. They went above and beyond and got me back online in no time! A special thanks to Millard (sp?), Mona, Brett, Anita, Jody, Roberto (catering staff), Steve, Rachel (events), Izzy, Mike (IT), and Nick (not sure which team he is on but he was so helpful, I remember his name). Go to The Grill, and order the Pablo's Pollo Loco, you will NOT regret it! I would go back for the PPL, alone. Excellent, excellent, excellent, dish. Really cool that the recipe can be found on the resort website. I was there for a corporate offsite meeting. The staff was accommodating to our ever-changing requests/needs, smiling the whole time. The catered meals were very good, even the sandwich box lunches were kicked up a notch - top quality. I stayed in a condo suite and it felt like home. SS appliances, all cooking utensils, nothing left out. Very quiet in the morning which was great. I really enjoyed my stay here. The staff was professional, yet friendly. The Grove area is beautiful to say the least. I highly recommend Silverado (spreading the word daily and at all opportunities). Nothing beats customer service done right!
- J Simpson
I would like to thank you all for making our event such a wonderful and successful event.
Everyone raved about the food, quality of the staff and the entertainment. I can’t point to one thing that went wrong the whole event. Everything was done to precision and on time. My only wish is that it could have lasted longer.
- F Rivera
I would like to express my biggest gratitude and recognize YOU and each of your staff members who contributed to our tremendous success on Feb. 22-24, 2015.
Throughout our entire event, your staff was very positive and proactive. Seeing and feeling everyone's welcoming smiles and providing a "can-do" attitude truly made a difference, especially for our team who had tons of other details in mind! Kudos to everyone for working so hard, thinking and acting calmly and efficiently to ensure a flawless execution of our program on all three days.
Many many thanks to all for the OUTSTANDING service!
- S Seifert
Thank you so very much for your amazing service to our large group last weekend. You and Tammy simply had it all together and were absolutely unflappable.
Your professionalism combined with your personal service (aka : giving me your business card with your cell phone on the back just in case we needed something fast) was an incredible display of stellar customer service and excellent relationship building.
Staff can make or break a conference and you definitely made it a smooth experience. We were able to focus on the work because of your ability to make our experience seamless.
When we re group to determine where our next conference will be held I will be voting to return to the Silverado-not just because it is lovely - because of the staff like you.
We had an absolutely amazing event. Everything was perfect. Tamara and Sandy did a fantastic job in getting us set up. Anything we asked for we got within minutes. Service was exceptional at every level.
Silverado's staff and the group's experience was beyond measure. Folks are still coming up to me saying that this was the best summit they ever attended!! And, these comments are "Thanks" to Silverado!!! We had a super time! Can't wait to do it again!
“On behalf of ParentsCAN‚ I want to thank the Silverado Resort for their support of the local non-profit community. Last evening we hosted our 7th annual Gala event at the Resort for the third consecutive year.
Every attention to detail by the wonderful Silverado staff made this a very successful and enjoyable experience for our guests. We want to thank everyone for the quality of service‚ genuine concern for our guests and assuring that everything was perfect.
I want to especially thank Paul Kuhn‚ Denise Parks‚ Tami Steuck‚ Michael Enanoria‚ Sheila and Jimmy - our captains for the event. Your professionalism is unsurpassed‚ our guests commented about how welcome they felt and how much assistance was provided - especially to those who may have been physically challenged in some way.
We felt a true sense of caring and partnership with the staff‚ and want to thank you so much for a flawless service execution. Although our timing was somewhat off for the evening‚ the staff did an excellent job of accommodating the fluctuation. The food and beverage service was wonderful‚ and we can’t thank you enough again for such a wonderful experience.
It’s just the morning after the event‚ and I’m thrilled to be receiving so many phone calls and emails about how wonderful the Silverado resort is as a venue‚ and especially how every staff member provided an exceptional experience to our guests. We look forward to our event at the Silverado next year.”
- H. Grayson
“Thanks so much for last evening. The Farm to Table meal was fantastic! All we heard from our group was how great the food, the staff and the venue was.
Please pass along our gratitude to Chef, the wait staff and all involved to make our initial dinner event here at Silverado a great success.”
“You and your entire group did a fantastic job of accommodating our group. I want to personally thank all involved for a job well done! Our meetings and stay at your resort went off without a hitch and our group enjoyed their stay very much. Again, thank you very much.”
- R. DeFosse
“What a fabulous experience we had at the Silverado Resort. The staff did a great job during our annual meeting.”
“It was truly a pleasure to bring our program to your resort this past week. I can honestly say the professionalism and personality of your staff is unprecedented. It is quite refreshing to work with individuals that take such pride in their jobs, and genuinely care about the success of the groups they are assisting.
While each member of the staff I had contact with was excellent, there are several that stand out.
Maria in your reservations department was so efficient in handling our group block, and was always willing to provide yet another rooming list when asked.
Tammy and her catering staff were so attentive to our group, going out of their way to accommodate last minute changes in our break schedules, etc.
Doug and his business center staff moved an amazing amount of materials to and from the Fairway Deck, and provided excellent service to our exhibitors. Doug was also invaluable in helping us with those technical issues that always crop up no matter how well-planned in advance.
And Kevin, what a delightful individual. His cheerful presence made our daily 5am wake-up calls seem almost manageable.
I am sure you are aware of the caliber of individuals that surround you - but I wanted to take the time to personally say thank you to you and the entire staff for your assistance in producing such a wonderful program. ”
My company and customers' stays at Silverado Resort & Spa was a complete success due to the incredible partnership, support and service by the team there. Myra and team did an excellent job of mapping out what we would need during our inaugural executive and VIP customer retreat. While it was the first time we had the event, it went incredibly smooth.
The location was great and provided an intimate setting to both conduct business and relax. The staff took great care of us, and were available and extremely responsive to our needs. Finally, the service of the teams there, from sales to catering and customer support, was world-class. We really enjoyed the lunches on the terrace, and the great setup for our meetings inside the resort.
We have booked a number of programs at Silverado Resort and Spa over the last several years. Time and again, the feedback we receive from our clients has been very positive as well as complimentary with regard to service and the comfort of the accommodations. Further, we always receive very positive feedback regarding the quality of the food and beverage at the hotel.
We have one large group that has booked at the resort for the last 6 years. They recently requested that they rebook through 2017. This is a direct reflection of the performance of the staff at the hotel, as they are confident that they will receive consistent and friendly service for their associates.
- J Goldberg
I wanted to thank you both for your assistance with accommodations, events and the "After Party".All feedback I received was positive, the guests had a great time on this trip. Excursions, tastings, tours were a hit, especially the CIA! Nelson and the entire staff at the After Party were so gracious and accommodating.Guests danced till the end....and some had been up since 4:30am for the Hot Air Balloon Ride. All in all they said this was the best "Yearly Event" they had been to!!! Yay!!!!! Once again, thank you for all your assistance, very much appreciated.