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Silverado Resort and Spa Statement on Coronavirus (COVID-19)

The health and safety of our members, guests, and associates is our highest priority.  We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the guidelines from these agencies as well as local health departments and medical professionals.  As the COVID-19 virus continues to spread throughout the country, we wanted to share some of the actions Silverado Resort is taking to help protect both you and our associates.

Our housekeeping department has increased the frequency and rigor of cleaning all public areas, elevators and guest restrooms. Items cleaned in public spaces and guestrooms include phones, remotes, and touch-points. Hand sanitizer dispensers are located in our public spaces and meeting areas.

For associates who have direct contact with guests, i.e. front desk agents and bellmen, we provide them and all associates with surface disinfecting products and hand sanitizer bottles and/or dispensers. 

Our managers have been provided with details of the CDC guidelines to share with their associates during pre-shift meetings. Managers will ask associates to stay home when they are sick. Additionally, we have communicated directly to all associates regarding the necessity of safe hand-washing and hygiene practices.

The CDC has not issued a travel health notice for the continental U.S. regarding the COVID-19 virus.  The CDC’s Prevention & Treatment guidelines provide travelers with the best methods of protecting themselves against possible infection. From the CDC:

“…CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

• Avoid close contact with people who are sick.
• Avoid touching your eyes, nose, and mouth [with unwashed hands].
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Clean and disinfect frequently touched objects and surfaces [such as your laptop or cell phone].
• Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
• If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.”

VIEW CDC GUIDELINES

From every single associate at Silverado Resort and Spa we take great pride in the role that we play each day and understand that this issue is cause for concern.  Rest assured that as circumstances continue to develop, one thing will remain the same: We will make our decisions with the health and well-being of our members, guests, associates and communities as our highest priority.

We look forward to welcoming you to Silverado Resort and Spa and to Napa, California.