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Frequently Asked Questions

You Ask, We Answer

General

Is Silverado Resort pet friendly?

No, we do not allow pets. 

When are the check-in and check-out times?

Check-in is at 4:00pm and check-out is at 11:00am.

How do I send an amenity to someone staying at the resort?

To send an amenity to a guest staying at the resort, please call Room Service at 707-257-5336.

Contact

How can I purchase a gift card?

Guests can purchase them online here. They are not sold on property.

Gift Cards

Do you allow smoking?

No, Silverado Resort does not allow smoking on property.

What is required upon check-in?

Upon check-in, you will need your credit card that was used to book the room and identification.

Do you have ADA rooms?

Yes, ADA rooms will show in the booking engine when they are available.

Can I store my luggage if I arrive before my check-in time or check out early?

Yes, we can hold your luggage if you decide to arrive or check out early.

How do I connect to Wi-Fi?

To connect to Wi-Fi, go to your phone's Wi-Fi settings and connect to "Silverado Resort & Spa."

What should I do if I lost or forgot something in my room?

To contact us about retrieving an item you may have left, please call 707-257-5538 or fill out the form below.

Retrieve My Item

Transportation

Do you offer shuttle service?

Yes, we offer resort wide shuttle services for your convenience. However, we do not offer airport transportation.

Are there electric vehicle charging stations available?

Yes, we have electric vehicle charging stations located in our parking lot.

How far away is Silverado Resort from the airport?

Silverado Resort is 55 miles away from the Oakland Airport, 61 miles away from the San Francisco International Airport, and 70 miles away from the Sacramento International Airport.

Is there on-site parking?

Yes, there is on-site parking. Valet and self-parking are included in the resort fee. We offer motorcycle parking & limited RV, boat, and trailer parking available in the gravel next to the Spa.

Reservations

What is your cancellation policy?

We have a 24 hour cancellation policy. If guests booked through a third party, they must cancel directly through them.

Who do I contact about my bill?

For billing questions, you can contact our Reservations department.

Contact

What is included in the resort fee?

Our resort fee includes: Internet, Parking (Self and Valet), Main Resort Pool, Fitness Center, USA Today available in the lobby (Mon-Fri), In-Room Coffee and Tea, 800 and Local Napa Calls, Tennis Court fees, and Golf Bag storage.

What forms of payment are accepted?

We accept Visa, MasterCard, American Express, and Discover.

How do I arrange early check-in or late check-out for my stay?

Early check-in and check-out is based upon availability. Guests can check with the front desk the day of their arrival or departure.

Golf

How do I book a tee time?

To book a tee time, please call the Golf Pro Shop.

Call

What time does the course open?

Our North and South golf courses open at 7:00am weather permitting and based on season.

What are the Golf Pro Shop hours?

The Golf Pro Shop hours are from 7:00am to 5:00pm Daily.

Can I use a gift card to book a tee time?

Yes, we accept gift cards as a form of payment when booking tee times.

How can I book a lesson with a golf pro?

To book a lesson with a golf pro, please contact the Golf Pro Shop.

Call

What are your golf rates?

To view current rates, visit our Lessons & Rates page.

View Rates

Tennis

Do you have a tennis program?

Silverado Resort offers several tennis camps and clinics throughout the year that you can register to join. To view our upcoming schedule, visit our Tennis page.

Tennis Schedule

How do I book a tennis lession?

To book a lesson with a tennis pro, please contact our tennis department.

Contact

Are your tennis courts open to the public?

Our tennis courts are open to resort guests and members.

Are your tennis courts open year round?

Yes, our tennis courts are open year round.

Do I need to bring my own racquet?

The resort has rental racquets available.

Dining

What dining options do you have on property?

There is The Grill, Market & Bakery, Forno Pizza Oven, Room Service, and the Snack Shack.

Learn More

Can I purchase food from your F&B outlets even if I am not staying at the resort?

Yes, you can purchase food from all of our outlets even if you do not have a reservation.